Refund Policy

 

 

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Parts Refund Policy

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• One-Year Warranty on Parts: We offer a one-year warranty on all parts furnished by our company, starting from the date of installation.

• Eligibility: Refunds or replacements for parts are available only for parts we supply that are found to be defective or fail under normal use within the one-year warranty period.

• Process: To request a refund or replacement, contact us with proof of service (e.g., invoice or receipt). We will inspect the part to confirm the defect. If approved, we will replace the part at no cost or issue a refund for the part’s cost, at our discretion.

• Exclusions: This warranty does not cover parts damaged due to misuse, improper installation by third parties, or external factors such as accidents or environmental conditions.

 

 

Labor Refund Policy

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• One-Year Warranty on Labor: We provide a one-year warranty on labor performed by our technicians, starting from the date of service completion.

• Eligibility: Refunds or re-performance of labor are available if the original work performed by our team is found to be defective or fails to meet industry standards within the one-year warranty period.

• Process: Contact us with details of the issue and proof of service. We will assess the work to confirm the issue is related to our labor. If approved, we will either re-perform the service at no cost or issue a refund for the labor cost, at our discretion.

• Exclusions: This warranty does not cover issues arising from improper use, modifications, or repairs performed by third parties, or external factors beyond our control.

 

General Terms

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• Contact Us: To initiate a refund or warranty claim, please contact us at within the one-year warranty period.

• Non-Transferable: Warranties on parts and labor are non-transferable and apply only to the original customer and service address.

• No Cash Refunds for Services Outside Warranty: Refunds for services or parts outside the one-year warranty period or not covered by the warranty terms are not available.

• Discretion: All refund and warranty decisions are subject to our reasonable discretion following inspection and verification.

 

We are committed to providing high-quality plumbing services and addressing any concerns promptly. Thank you for trusting us with your plumbing needs.